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ICT Operations Analyst

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    ICT Operations Analyst

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      ICT Operations Analyst

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        ICT Operations Analyst

        Job number PT-ITOA-CG

        Salary

        £33,100 - £37000

        Sector

        Central Government

        Function

        IT & Digital

        Location

        London

        Job Type

        Permanent

        Our client, a Government Agency, are seeking ICT Operations Analyst to ensure the organisation’s virtual infrastructure, application suites and cloud applications are managed, maintained and developed to meet the organisations requirements.

        Responsibilities

        • Maintain and develop the organisation’s virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy.
        • Ensure service availability, security, and performance drives the function’s activities.
        • Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage.
        • Colloborate with technical assurance and architecture teams to implement new services based on requirements.
        • Recommend and implement changes to improve performance and security of products.
        • Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities.
        • Adopt and implement best practiuce security configuration for virtual infrastrcuture, application suites and SaaS implementations.
        • Provide effective second and third line support resolving incidents escalated from the Service desk.
        • Creating and maintaining technical documentation for services and related processes.
        • Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy.
        • Support in the delivery of the organisation’s Cyber Security Strategy.
        • Provide guidance and coaching to other members of the team.
        • Resolving incidents in line with SLA and taking ownership of problem management related activities.
        • Liaise with the Service Operations Manager to identify incident trends and problem management activities.
        • Implement technical changes in line with the change management policy to support BAU and project led activities.
        • Assist and enhance the Business Continuity and Disaster Recovery approach.
        • Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.

        Relevant Knowledge, Skills and Experience

        • Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS enviornment.
        • Demonstrable knowledge and experience of cloud security policies, firewalls, networking, encryption and working with SIEM/MDR solutions
        • Implementation of technical governance for role-based access control and cost containment.
        • Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
        • Demonstrable experience of change and configuration management.
        • Demonstrable experience of using Azure Portal and Azure Powershell.
        • Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
        • Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
        • Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
        • Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
        • Experience of using technologies to improve the efficiency and effectiveness of an organisation.
        • Experience of coaching and mentoring junior team members
        • Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
        • Strong communication skills and a capacity to work with a wide range of people.
        • Ability to persuade and influence the correct technical outcome for the business.
        • Strong collaboration skills, including with technical development functions.
        • Strong experience of configuring and administering M365, mail hygiene, and internet content filtering solutions
        • Demonstrable experience of Mobile Device Management and Mobile Application Management policies.
        • Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment.
        • Demonstrable knowledge and experience of cloud security policies, firewalls, networking, encryption and working with SIEM/MDR solutions
        • Implementation of technical governance for role-based access control and cost containment.
        • Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
        • Demonstrable experience of change and configuration management.
        • Demonstrable experience of using Azure Portal and Azure Powershell.
        • Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
        • Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
        • Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
        • Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
        • Experience of using technologies to improve the efficiency and effectiveness of an organisation.
        • Experience of coaching and mentoring junior team members
        • Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
        • Strong communication skills and a capacity to work with a wide range of people.
        • Ability to persuade and influence the correct technical outcome for the business.
        • Strong collaboration skills, including with technical development functions.
        • Strong experience of configuring and administering M365, mail hygiene, and internet content filtering solutions
        • Demonstrable experience of Mobile Device Management and Mobile Application Management policies.

        Please apply online if you are interested in this role. Shortlisted applicants will be asked to complete a supporting statement.

        Recruiting for this role:

        Pujan Thakrar

        Call Email