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End User Computing Engineer

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    End User Computing Engineer

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      End User Computing Engineer

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        End User Computing Engineer

        Job number B-EUCE-LG

        Salary

        £40,833 - £42,840 per annum

        Sector

        Local Government

        Function

        IT & Digital

        Location

        London

        Job Type

        Permanent

        Allen Lane is delighted to be supporting the London Borough of Redbridge in their search for an End User Computing Engineer to join the IT Support team permanently.

        This role is key to ensuring IT Services are delivered to all council users both internal and external A large part of this role will be desk-based and will involve working with customers face to face within the organisation.

        The role

        As an End User Computing Engineer you will:

        • Respond to queries online, by phone or in person, following service procedures and quality standards, and using personal initiative to provide the best possible customer service overall.
        • Successfully resolve IT incidents, providing workarounds or permanent fixes, taking responsibility for delivering working systems for customers
        • Supervise or carry out the installation or repair of IT equipment and software in Council and partner locations.
        • Supervise the work of other staff as assigned, support their professional development and ensuring the quality of the outcomes delivered.
        • Support the Service Desk and their responsibilities when required
        • Managing relevant IT Services to the Council’s partners and other customers in line with the IT Strategy and Council policies and procedures.
        • Develop and maintain specialist knowledge of the council’s IT systems and Infrastructure
        • Ensure all support and change activity is accurately recorded following IT Service Practice

        Key Skills required

        As an End User Computing Engineer you will have:

        • Microsoft 365, Endpoint Manager/SCCM qualification or equivalent experience
        • Significant experience of IT or helpdesk support in a large, complex customer-facing organization.
        • Technical knowledge of InTune, SCCM, Office 365 and Active Directory
        • Significant experience in working as part of IT and project teams with structured project management controls.
        • Proven experience in successfully delivering highly valued customer service to IT service consumers.
        • Competent in management of assets, purchasing and disposal processes.
        • Experience using an ITSM tool for task and knowledge management.
        • Experience in developing, documenting and maintaining device images/builds, configuration profiles of Laptops, PC’s, Tablets & Smart Phones.
        • Effective communication skills both face-to-face and in writing. Able to report accurately and concisely on work activities.

        What you get in return

        A salary of between £40,833 – £42,840 plus a range of benefits including the Local Government Pension Scheme.

        How to apply

        In order to submit a formal application please submit an updated CV along with a supporting statement of no more than two pages highlighting your suitability for the role to redbridge@allenlane.co.uk

        To find out more please visit our dedicated microsite: allenlanerecruitment.wixsite.com/redbridge 

        If you are interested in other IT & Digital jobs within Local Government, please view our latest jobs.

        Recruiting for this role:

        Ben Tuckfield

        Call Email