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End User Computing Analyst

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    End User Computing Analyst

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      End User Computing Analyst

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        End User Computing Analyst

        Job number BT-EUCA-LG

        Salary

        £37,443 - £39,264 per annum

        Sector

        Local Government

        Function

        IT & Digital

        Location

        London

        Job Type

        Permanent

        We are delighted to be supporting the London Borough of Redbridge in their search for an End User Computing Analyst to join the IT Support team permanently.

        This role is key to ensuring IT Services are delivered to all council users both internal and external A large part of this role will be desk-based and will involve working with customers face to face within the organisation.

        The role

        As an End User Computing Analyst you will:

        • Respond to customer queries online via their Self-Service Portal, or in person or by contacting them by telephone, following service procedures and quality standards, and using personal initiative to provide the best possible customer service overall.
        • Successfully resolve IT incidents, providing workarounds or permanent fixes, taking responsibility for delivering working systems for customers
        • Supervise or carrying out the installation or repair of IT equipment and software in council and partner locations
        • Investigate issues and finding innovative solutions to resolve those issues, providing improved customer experience.
        • Participate in or managing asset, change and problem management processes, identifying trends, and patterns of incidents that require root cause analysis.
        • Deliver IT project related activity to implement technology change across the council.
        • Continually improve personal knowledge in response to changes in the technology deployed in the council.
        • Manage and safeguard council assets, including asset management deployment, recovery, and with relocation of assets
        • Create Knowledge Base Articles for both internal IT Staff and customers within the Council, and taking ownership to ensure those articles are up to date regularly.

        Key Skills required

        As an End User Computing Analyst you will have:

        • Significant experience of IT or Service Desk support in a large, complex customer
          facing organisation.
        • Experience in working as part of IT and project teams with structured project management controls.
        • Proven experience in successfully delivering highly valued customer service to IT service consumers.
        • Competent in management of assets, and disposal processes.
        • Experience of use of an ITSM tool for task and knowledge management.
        • Experience of building and deploying PC and Laptop builds
        • An effective communicator face to face and in writing. Able to report accurately and concisely on work activities.
        • Able to work calmly and accurately under pressure, including when responding to situations of great urgency.
        • Substantial demonstrable knowledge of technical domains which will include some of the following:
          • Windows 10 and Windows 11 maintenance, deployment and updates
          • Office 365 administration
          • Microsoft Office applications
          • Active Directory- including GPOs
          • InTune administration
          • Microsoft Teams and telephony
          • Service Now
          • PC hardware
          • Android smartphone configuration, security and support
          • DNS, DHCP, TCP/IP
          • Microsoft System Centre Configuration Manager (SCCM)
          • Imaging laptops and profiling devices

        What you get in return

        A salary of between £37,443 – £39,264 plus a range of benefits including the Local Government Pension Scheme.

        How to apply

        In order to submit a formal application please submit an updated CV along with a supporting statement of no more than two pages highlighting your suitability for the role to redbridge@allenlane.co.uk

        To find out more please visit our dedicated microsite: allenlanerecruitment.wixsite.com/redbridge 

        If you are interested in other IT & Digital jobs within Local Government, please view our latest jobs.

        Recruiting for this role:

        Ben Tuckfield

        Call Email